The Chairman of the Western Province Road Passenger Transport Authority (RPTA) Thusitha Kularatne said , he received many complaints from people inconvenienced by having to listen to loud music against their wishes, whilst travelling in buses. Hence, it was decided to take stern action against bus drivers who played music loudly in their buses thus severely inconveniencing passengers.
A hotline number – 0115-559595 – has been set up for affected commuters to telephone to lodge their complaints against bus operators, who play music loudly in their buses, Kularatne concluded.